Customer Feedback

 More reviews visible here at our Google page 

Hi Michael thanks for your excellent service I received the watch the next day after ordering it. The packaging was great with some nice touches and the watch is great.I will be recommending your store to friends and I will be buying more myself. Thanks Peter. ( November 2018)

Thanks Michael, thanks for looking after me. You guys are great all round.

I’ll be in touch when I’m in the market for my next piece.

MO  (Oct 2018 )

Dear Michael.

Thanks for your help yesterday. It was the one bright spot in my day! My husband wanted this watch for his birthday next Thursday and it was sold out everywhere else. Just an added bonus it was on sale.

He thinks he's getting a different colour as I found your watch after he'd made another colour choice and then his dad passed away last night!

It will be a nice surprise for him in an otherwise difficult week.

Great service! I'll remember you & your store in future.


LS ( Oct 2018)

Hi Michael

 Many thanks for the beautiful black diamond Seiko diving watch I ordered recently - it's gorgeous!  Thank you for your prompt service.

MB ( Oct 2018)

Fantastic service guys, ordered a watch on Sunday morning and arrived this morning. Exceeded my expectations and the Seiko looks great. Well done, and some great personal touches as well.. would recommend you and your store at any time. Cheers Paul E (Oct 2018)

Hi Michael

 Thank you so much for all the assistance I received with this purchase.  My parcel arrived Friday afternoon safe and sound.  Exactly what I was looking for as a gift for a friend.   Again thanks for the phone call and follow up email.

Regards  Lyn  (Oct 2018)


 Just received my latest purchase and wanted to thank you all for making  it so easy, pleasant and rewarding, fantastic staff ,communication  second to none, quick delivery and love the product, I will be recommending your company to all my friends, thank you all very much.....Steve (Sept 2018)

Thank you for your quick service

RW ( Sept 2018 )


the watch is here! It's beautiful! Thank you for a nice service, Polish time on it and hand written note - it's all really nice!

Thanks again!
Best regards and lovely week!

Monika and Krzysztof ( August 2018)

Good day Michael,

I just wanted to say thank you for your professional help with my purchase of a new watch. Great size for my wrist. It arrived this morning and I waisted no time to pick it up. When I opened it I knew it was the right watch for me. I drove into Shepparton this morning and had it sized, and I haven’t taken it off since. The pen you sent me was a pleasant unexpected bonus, thank you. We will be doing business in the future, I hope you will be around for many years to come.

 Kind regards,

Thomas (August 2018)

Hi Jason,

Thank you for your email.



I have received the watches on Friday afternoon and I must say it is a beautiful watch. Money well spent!





Again, thank you for the fantastic service that you've provided. I look forward to continuing business with your store in the near future. 





Warm regards,



KH ( July 2018)

Good Afternoon Michael,

 I would like to take the time to say thank you for your amazing service.

I have received the watch and it is perfect. Thank you for the care you took in wrapping the watch so that it will not get damaged.

The way that you kept in touch with me and let me know when it was sent, I have not had service like this in a very long time.

Again thank you for everything.

Kind Regards,

K  July 2018

Hi Michael,

Thank you so much for such prompt service and such an easy transaction. The watch arrived yesterday and looks great!

I will definitely be purchasing from you again.

Kind regards,

MH (June 2018)

Thank you for being so prompt with your emails and for chasing up delivery of the watch, look forward to my purchase arriving next week, been a pleasure doing business with you! VA ( June 2018)

I have had numerous purchases via ebay and other online retailers.  Most of these have been positive experiences but not all.   My dealings with H&S Jewellers (hsjewellers4217) have probably been the best yet.  Their communications from pre-purchase enquiry to delivery have been better than I could possibly have expected.   The Pulsar watch I bought is precisely as they described and was brilliantly packed for transit.   I am very happy with this purchase and thank H&S Jewellers for their excellent, helpful attitude throughout the entire transaction. Thank you.BD ( June 2018)

Many thanks for the support both at telephone sales end through to prompt dispatch & delivery of my order as listed below & now received.

 A special mention to the sales person answering your 1300 number who assured me of the watch strap colour was black as I required, no question was too much trouble for this lady salesperson.

 The note regarding the quick setting to change the watch from flight mode back to normal was appreciated & the hand written comments were a nice personal touch.

 The excellent reviews on Google regarding your company & staff  customer service are obviously well deserved.

 Kind Regards,

GN  (May 2018)


"Many thanks package received and appreciated the personal touch of Emily setting the time. Thanks for great service"
- Bernard   (March 2018)


"Dear Jason,
I wanted to thank you for the exceptional service you and your team provided during my recent shopping experience with H&S. Today I received my Seiko SRPB43, which I ordered on Tuesday morning. The fast shipping time from Queensland to Melbourne was greatly appreciated and your follow up calls re another product were helpful.
I will definitely recommend H & S to my friends and colleagues. All the very best."
- JP (March 2018)


"Thanks so much I got the watch and love it !!!!"
- MH  (Feb 2018)


"Just wanted to thank you for express shipping the watch I purchased at the last minute for my husbands birthday last week. I received the watch on Tuesday 13th February! And my husband is so so happy with it! Thank you again for assisting me. Look forward to purchasing from you again!"
- Cassie (Feb 2018)


"Just to confirm that I have now received the right watch - rose gold! - today. :) All of you there that I have dealt with for this purchase have been wonderful. I can recommend H&S Jewellers to anyone for your excellent customer service. Thank you again!"
- Y.H. (Feb 2018)


"I am very pleased with the Seiko Presage, I feel that though it is not a luxury watch it definitely exceeds all expectations. I've already received multiple compliments on this timepiece. It is very comfortable, fits well, and an absolute pleasure to look at especially in sunlight"
- JB (Feb 2018)


"Hi H&S Jewellers team,
Received my watch yesterday. Extremely happy with my purchase and very impressed with the level of customer service I received considering I purchased the item on line. Will be recommending your business to family and friends and I will not hesitate shopping with you again. Thank you for making purchasing my watch a great experience."
- Brian M (Jan 2018)


"Hi Michael
The watch arrived this morning. I am very happy with the timepiece and most impressed with the service you provided. I will certainly use your services again in the future and recommend you to others. Many thanks
- Andrew (Jan 2018) 


 "Hi Michael,
Just a quick email to say thank you so much for the express post of the Diesel Watch which turned up the other day. Your service is flawless and I truely appreciate it. The watch looks even better in person :)
I will definitely be recommending you to family and friends. Have a wonderful Christmas and new year."
- Amber (Dec 2017)


Just wanted to say my watch arrived today, perfect! I really appreciated the phone call yesterday to confirm the order and very surprised it was already here when I got home from work today. Very professional all round. Great work!!"
- Tim (Jan 2017)


 "Thank you for the notification that my watch is on its way....  I appreciated the call after I placed the order, to ensure that I was aware of the delay in shipping the watch to Melbourne.  It was greatly appreciated.  Your staff are lovely!"
- Carol (Jan 2017)


 "Hi Michael,  I am extremely happy with your prompt efficient service. Keep doing what you are doing!  All from a watch collector of approx 54 watches. Merry Christmas and a great exciting 2017. Cheers"
- Bevan (Dec 2016)


 "Just a note to say thank-you for your excellent and very efficient service.The watch arrived the following day - and my partner is very happy with his new present."
- Christine. (Dec 2016)


"Thanks so much for the wonderful service!"
- Freya (Dec 2016)


"I would like to thank the staff at H&S for their prompt replies and excellent customer service. I am currently waiting on order number **** and as previously discussed I understand that there is a back order of the SRP777K. However, I was informed of this as soon as possible and I was very impressed by the customer service I was shown and that was the reason I decided to wait instead of taking my money back and purchase elsewhere."
- Harry (July 2016)


 "My watch arrived safely this afternoon, extremely happy with it. I look forward to conducting more business with you in the near future."
- Brian (Mar 2015)


"Thank you for the excellent service and easy process. :)"
- Karli (Feb 2015)


"Just a word to tell you that my watch is now in its new home in Montreal, Canada, and that I am very pleased with it, very sporty and classy look.Thanks for your quick, professional and personalized service. I hope to visit Australia someday, could be for a V8 Supercars race who knows?"
- Martin (Jan 2015)


 More reviews visible here at our Google page