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RETURNS AND EXCHANGES POLICY

We know that sometimes things ordered online are not quite right for you, and we want you to love your new items! So if something isn’t quite right, we’re happy to offer an exchange or store credit in accordance with our Returns Policy.

You may return it for an exchange or store credit, providing that goods are returned within 30 days or a timely manner and also meet the below conditions.

To return/exchange an item, please check that: 

• Goods are in saleable condition
• Goods are unworn and unused with original tags attached and/or sealed packaging
• You have retained a copy of your Tax Invoice 

Please note that the above change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

In-Store Returns

Return your items for free to our Surfers Paradise store. Simply ensure your goods match the above return conditions and present a copy of your Tax Invoice. 

Online Returns

Please post your item to:

H&S
Shop 241, Paradise Centre
Surfers Paradise QLD 4217

We recommend using a tracked delivery service to ensure your parcel arrives safely. If tracking is not purchased, and a parcel being returned is delayed or lost, this is not the responsibility of H&S Jewellers and must be taken up directly with the chosen postal service provider.

You must pay the cost of shipping goods back to H&S Jewellers. H&S Jewellers is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to H&S Jewellers.

CONSUMER GUARANTEES

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the issue with the goods is not major, we will repair or replace the item. If we do not do so within a reasonable time, you can choose to have the goods repaired or replaced.

You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.

H&S Jewellers reserve the right to charge a restocking fee on returned goods, if returned goods are approved by H&S.

Full details of your consumer rights may be found online.

Finger Size & Ring Size are the same thing.

As we are located in Australia, our finger sizing is done on an Alphabetical System ( the same system as British)

If you know your finger size in another measurement system, say US, you will have to locate a conversion chart online.

When you order a ring, you will have to select a size. Please note the larger sizes will adjust the price & cost more, due to the use of more materials in the larger size rings.

MEASURING YOUR RING SIZE

It is important to obtain an accurate ring size. We suggest that you visit a local jeweller to have your ring size checked before placing your order. This is the only way to accurately measure your finger size. Please note that Jewellers are not obligated to measure your size to place an order elsewhere. There may be a charge involved in measuring your size.

A good deal of our rings may be resized, so for those particular ring styles if you order the wrong finger size those rings may be resized by a reasonable amount. 

However, some of our rings,  are sometimes difficult if not impossible to resize due to the patterns on the ring or the hardness of the titanium (titanium cannot be soldered).

For this reason, we request that you have your ring size checked by a local jeweller rather than using a piece of paper or string to measure the ring size. If a piece of paper is used, it does not accurately show how the ring will move over the knuckle and does not take into account different ring widths.

If you do order the wrong finger size, you can contact us and discuss your options. The ring may be resized or in some cases you may be able to return the ring to us and have a new one made for a small re-make fee.

If when ordering you are unsure of your size or the listing doesn't appear to accommodate you, please phone us on 1300 754 450.

PRICING

Please note that the ring prices displayed on this web site are calculated based on average ring sizes.

Most rings that are ordered are in the average ring size range, though there are some finger sizes that fall outside the average finger size range.

For larger finger sizes, there may be an additional fee to cover the extra metals required to make the larger size required. When you select the finger size that you require for your ring, you will see if an additional fee is applicable. If an additional fee applies that fee will be added to the total of the order.